More than 98% of orders placed before 3PM local time ship the same business day. Almost all remaining orders ship the following day. You will receive an email from us if there is an unforeseen delay that may cause your order to arrive later than expected. Please note that all transit times are listed in business days. This excludes Saturdays, Sundays, and most holidays. If your shipment is late and you think there is a problem with the delivery, we encourage you to contact us via email. We will investigate the inquiry and respond in a prompt manner.
Within the Contiguous 48 States: Standard shipping is just $5.95 per order; regardless of how many items you wish to purchase. Please note that YOU MAY ONLY SELECT THE DOMESTIC STANDARD OPTION IF YOU ARE SHIPPING TO AN ADDRESS THAT CAN ACCEPT SHIPMENTS FROM BOTH UPS AND THE U.S. POSTAL SERVICE. Domestic Standard shipments may be delivered by either of the two carriers and we cannot determine which of the two will ultimately deliver the package. Occasionally, UPS will deliver the package to the local post office and the post office will then deliver it to your door. Transit time is typically 1-5 business days. You will be provided with a tracking number via email as soon as your order is shipped.
You may choose to upgrade your shipping to Next-Day, 2-Day, or 3-Day delivery once you are ready to check out. All transit times are listed in business days. The additional shipping charges for upgraded air shipments will be calculated based on the weight of the products you purchase and the proximity to our shipping facility. To select a different shipping option, you will need to type in your delivery zip code and scroll down to the desired shipping option. Please note that if you live outside of the contiguous 48 states you must select "USPS Priority Mail" as your delivery option.
Hawaii, Alaska, and US Territories: If you live in Alaska, Hawaii, or a U.S. territory, your order must be sent via USPS Priority Mail. YOU MUST SELECT USPS PRIORITY MAIL AS YOUR SHIPPING OPTION OR YOUR ORDER WILL NOT BE PROCESSED. USPS Priority Mail usually arrives within 2-4 days, however, it is not guaranteed and it cannot be tracked until it is delivered. While we do our best to accommodate our customers in these areas, we cannot offer our standard $5.95 domestic flat-rate for these orders. Your actual shipping charges depend on distance and weight of the order and will be calculated on the shopping cart page..
Military Addresses: If you are stationed at a military address overseas, your order must be sent via USPS Priority Mail. YOU MUST SELECT PRIORITY MAIL AS YOUR SHIPPING OPTION OR YOUR ORDER WILL NOT BE PROCESSED. Priority Mail to overseas military addresses usually arrives within 7-20 business days, however, it is not guaranteed and cannot always be tracked. Actual shipping charges will be calculated on the shopping cart page and depend on location and weight of the order. Since the US Postal Service does not offer package tracking for most military addresses, we cannot issue refunds on lost shipments unless they are returned to us.
P.O. Boxes: If your delivery address is a United States P.O. Box, your order will be sent via USPS Priority Mail. YOU MUST SELECT USPS PRIORITY MAIL AS YOUR SHIPPING OPTION OR YOUR ORDER WILL NOT BE PROCESSED. Priority Mail usually arrives within 1-3 business days. Actual shipping charges will be calculated on the shopping cart page and depend on distance and weight of the order. Please note that because UPS cannot deliver to P.O. boxes, shipping rates may be more expensive. Having your order sent to a place that accepts both UPS and US Postal Service is recommended if you wish to keep your shipping costs low.
International: Shipping charges for each carrier will be displayed on your cart page once you select a ship-to country. We are currently shipping only to select countries. If the country you would like the products shipped to is not listed, your best option is to have them shipped to a friend or relative within the United States that can forward the package to you once they receive it. A complete list of valid countries is available in the scroll box on the shopping cart page.
We will write the actual value of your order on the customs form attached to the box. Any customs, import duties, or additional taxes must be paid by the recipient. AllStarHealth.com has no control over these charges.
We encourage you to call your customs office to find out the exact import taxes or duties you will need to pay before you place your order. Please note that some nutritional supplements may not be allowed into your country. AllStarHealth.com will not issue refunds for orders that are denied entry through customs. You are responsible for checking the customs regulations in your country before placing your order.
Please note that our currently posted processing time does not apply for International orders. Because of special regulations that apply only to International orders, you may experience a 1-3 day delay in processing your order. If you are using a credit card that was issued by a foreign bank, you may be required to fax or email credit card documentation after your order is placed. Please understand that we ask for this documentation as a security measure to insure your credit card security. You will only be asked to provide this information on your initial order.