Frequently Asked Questions

  • Shipping Options

  • Refunds and Returns

    If you are not satisfied with a product you purchased, you may return the unused portion for a full refund of the purchase price within 30 days of purchase. The unused portion must contain at least 25% of the original portion of the product. Unfortunately, we cannot refund the original and return shipping charges.

    We reserve the right to deny RMAs on products not purchased for personal consumption. We define personal consumption as returns of 20 or less units of the same product. Approvals for returns of 20 items or more will be treated on a case by case basis and are not guaranteed to be covered by our 30-Day Return Policy. Resellers are subject to a per-order return processing fee, which will be deducted from the refund.

    You must call 800-875-0448 to get a Return Merchandise Authorization number (RMA) prior to shipping your return. We reserve the right to refuse RMAs if our return policy is being abused.

    If you purchase nutrition bars that contain chocolate, they may melt during transit. Although this problem is rare, we suggest that you refrigerate all chocolate products as soon as you receive them to restore consistency. WE DO NOT ACCEPT RETURNS ON MELTED PRODUCTS.

    We do not accept open returns of any product within our fragrance category. If the fragrance is unused and in its original packaging, you may return it to us within 30 days of purchase.

    To ensure delivery of your order, we have chosen reputable carriers for all of our domestic orders. All of our domestic shipments are sent with delivery confirmation from either the US Postal Service or UPS. is not responsible for undamaged merchandise once delivery has been confirmed by UPS or the US Postal Service. All mail or parcels that are lost after delivery will be the sole responsibility of the consumer and all claims for packages lost after delivery will have to be filed directly with UPS or the US Postal Service. Parcels that are either refused by the recipient or returned to us due to an incorrect or undeliverable address will be processed as returns. You will receive a refund for the purchase price of your order minus the shipping charges.

  • Tracking an Order

    When your order is placed, you will receive an email with your order receipt. The email will include a link that you can use to check the current status of your order. If the shipping method used has a tracking number, the link will be updated to include the tracking number for your order once the order has been shipped. You will also receive a second email with your tracking information attached when your order is shipped. Unfortunately, tracking is usually not available for FPO or APO military address and we will not be able to provide you with tracking information.

    Click here to Track your Order

  • Payment Methods

    We accept Visa, MasterCard, Discover, American Express, PayPal and checks. Checks must be received within 30 days of order and will be held until cleared.

  • Security and Privacy

    All Star Health is committed to your privacy. Uses of your information are limited to the ways outlined in this notice, except as required by law and/or to comply with a judicial proceeding, court order, or legal process served on our website. This Privacy Notice describes the following:

    What kind of information about me do we collect?

    What technology do we use when you visit our website?

    How do we use the information that is collected?

    How Do We Share Information?

    What information can I access or modify? Can I opt-out?

    How Do we Keep Information Secure?

    What kind of information do we collect?

    We collect your contact information upon account set-up or at the time you place an order (such as name, shipping and email address, or phone number), username and password for the account, your credit or debit card information (including card number, cardholder name, expiration date, security code, and billing address).

    We also collect information on how you use our site, your purchase and return information, contact information for any friends you referred, copies of any emails that have been sent or received along with phone conversation notes, information you provide by interacting with us through reviews submitted to the site, social media (including photographs), shopping behavior and preferences, and other details that you may submit to us or that may be included in the information provided to us by third parties.

    What technology do we use when you visit our website?

    Cookie Policy and Information

    When you visit our website or use our mobile applications, we may collect certain information by automated means, such as cookies, web beacons and other technologies. A cookie is a text file that website send to a visitor‘s computer or Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. Cookies are a mechanism to remember information about you when you navigate from one web page to another. Our website uses cookies to hold a user's unique session identifiers, allowing us to serve correct information back to the user. This information includes your shopping cart items, or whether you are logged in. Our website cookies do not hold any personally identifiable information. All Star Health may use other similar technologies which allow us to collect non-personally identifiable information about your visit to help us better your experience. A web beacon, also known as an Internet tag, pixel tag or clear GIF, is used to transmit information back to a web server. We also may use third-party website analytics tools (such as Google), that collect information about visitor traffic on our site and mobile applications. The information we may collect includes information about the devices our visitors use to access the Internet such as IP address and the device, browser, operating system type and date/time stamp, clickstream data, URLs that refer visitors to our site, information on actions taken on our site such as page views and site navigation patterns, and a general geographic location (such as country and city) from which a visitor accesses our website, search terms that visitors use to reach our site.

    We also may allow third-party companies to collect non-personally identifiable information when you visit the site and to use that information to serve ads for our products or services or for products or services of other companies when you visit the site or other website. These companies may use non-personally identifiable information (such as navigational, clickstream information, browser type, time and date, subject of advertisements clicked or scrolled over, etc.) during your visits to the site and other website in order to provide advertisements about our goods and services likely to be of interest to you. These parties may use a cookie or a third party web beacon, or other technologies, to collect this information.

    When you use your mobile device we may receive non-personally identifiable information, such as a unique identifier for your device letting us know what type of phone you are using.

    This information helps us customize your website experience and make our marketing messages more relevant. It also allows us to provide features such as saving your cart between visits. In order to provide the best customer experience possible, we also use this information for reporting and analysis purposes, such as how you are shopping our website, and performance of our marketing efforts.

    How do we use the information that is collected?

    All information we obtain is used to process, ship and provide customer service for your orders. After you place an order your contact information may be used to contact you regarding any issues or to get in touch with you regarding the status of your order. You will automatically receive refill reminder emails unless you opt-out at the time the order is placed by clicking the opt-out button, or by replying to customer service from the refill reminder e mail asking us to stop sending the emails. We never process orders without your consent, and do not participate in auto-fulfillment or subscription services for your account. Newsletters will be automatically sent unless you opt-out when placing your first order, or by emailing to opt-out at any time.

    All Star Health utilizes third-party service providers to facilitate transactions and improve your experience. Examples of third-party service providers include credit card processing services, affiliate marketing, and email marketing providers. Any information that we share with a third-party service provider is done safely, securely, and under a contractual relationship with that provider to protect your data.

    On our website, we may collect information about your online activities to provide advertising about products and services tailored to your individual interests. We also engage with third-party advertising networks. Ad networks may include third-party ad servers, ad technology vendors and research firms. We are not responsible for the privacy practices of these third parties, and we encourage you to read their privacy policies, which may apply to these third-party programs. Ad networks allow us to target our advertising to users through demographic, behavioral and contextual means. After you visit our website, these ad networks may continue to track your online activities over time across third-party website or online services by collecting information through automated means, including through the use of cookies, identifiers, web server logs, web beacons and other methods. Ad networks use this information to show you advertisements. The information our ad network vendors collect includes information about your visits to website that participate in the vendors’ advertising networks, such as the pages or advertisements you have viewed, and the actions you take on the site. This data collection and ad targeting take place both on our website and on third-party website that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts.

    How Do We Share Information?

    We do not sell, share or otherwise disclose personal information about you, except as described in this Privacy Notice.

    We may share the personal information we collect with our parent, affiliate and subsidiary companies, business partners, fulfillment center, ad network vendors and their participants, and other third parties for the purposes described in this Privacy Notice, and to communicate with you about products and services, offers, events and promotions. We also may share personal information with our service providers who perform services on our behalf. These service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.

    We also may disclose information about you to respond to judicial process and provide information to law enforcement agencies in accordance with applicable law, or when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We also reserve the right to transfer personal information we have about you in the event we sell, merge or transfer all or a portion of our business or assets. Following such a sale, merger or transfer of any kind, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.

    What information can I access or modify? Can I opt-out?

    At any time you can adjust your preferences including opting out of newsletters or promotional emails, modifying or removing account information, or disabling your account. You may do this by calling or emailing customer service.

    Email :
    Toll Free: 1-800-875-0448
    International: 001-714-698-0564
    Mon-Fri 6AM to 6PM Pacific Time

    How Do we Keep Information Secure? uses SSL (secure socket layer) to encrypt information before it is sent across the internet. This can be verified by checking for the lock or key icon in the status bar of your browser. Sensitive information is stored in encrypted form according to Payment Card Industry Data Security Standards. If you do not feel comfortable sending your credit card information online, you may call us or fax the information to 714-891-8989.

    We maintain administrative, technical and physical safeguards designed to assist us in protecting the personal information we collect against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. We are confident of our security measures and will reimburse our customers for any fraudulent activity that may arise from use of a credit card at our site. Consumer protection laws limit consumer liability to $50 if the fraud is reported within 60 days. Almost all credit card companies waive the $50 charge. In the event that your card company does not waive these charges, we will reimburse you for the amount your card company charges you, up to the $50 legal maximum. To further protect yourself, you should safeguard your account user name and password, if any, and not share that information with anyone. Please contact us if you have any questions or require more information.

  • Low Price Guarantee will not be undersold. If you find a lower advertised price on your online order, please email or call us before placing your order and we will beat the price. Please be sure to take into account the total cost of the order, including shipping and handling.

    Please keep in mind that the low-price guarantee applies to an identical order for a lower price. We will not mix and match prices from more than one store. reserves the right to deny our low-price guarantee at our discretion. Our low-price guarantee applies to products listed on our web site that have not been discontinued by manufacturers. Our low-price guarantee does not apply to Clearance prices or short dated products. Competitor online items must be in stock at the time a price match is requested. Price matches can't be combined with other discounts or coupons.

  • Terms of Use

    All logos, graphics, and text appearing on this web site is the "intellectual property" of The "intellectual property" is protected by laws governing the United States of America. Any reproduction or use of the "intellectual property" without the express written consent of is prohibited. is not a manufacturer of nutrition products. This site is intended solely for the resale of nutritional supplements. All information provided on the web site is for informational purposes only and is not guaranteed to be correct. will not be held liable for any problems that may arise from the consumption of the nutritional supplements sold on this web site. Placing an order at signifies that you have read and agree to all of the policies listed on this policy page. Any and all legal issues pertaining to this web site shall be dealt with in the jurisdiction that corresponds to.

    By placing your order via this web site, telephone, fax, or email, you acknowledge that you have read and agree to all the policies listed on this page. By placing an order you also agree that these policies will serve as reference for any disputes that may arise regarding the contents or condition of your order. If you have any questions regarding our policies, please feel free to call us and one of our customer service representatives will assist you.

  • About Us was founded way back in the 20th century by two brothers working out of their Mom and Dad's one car garage. What we now believe was a sophisticated and covert plot by Mom and Dad to regain access to their rightful indoor parking spot, ultimately led the two of them to join their offspring in an effort to graduate from a startup home business experiment to a "real" company. Their hard work paid off just a few short months later when the garage got packed up and moved into the first of what would end up being 6 facilities over the course of the next 20+ years.

    As is the case with most family owned businesses, it was an adventurous roller-coaster of a ride. The proverbial blood, sweat, and tears are to be expected when four family members and first-time business owners decide to take on the Goliaths of the industry like Amazon and GNC. But two decades later, the dream lives on. The previously mentioned 300 square foot garage has now grown to over 250,000 square feet of temperature controlled warehouse and office space with East and West Coast locations to ensure your orders get to you quickly and efficiently no matter where in the world you call home. The initial 100 products that were available when the site was first launched has now grown to over 25,000 products from over 300 reputable manufacturers to ensure you never have to look anywhere else to find what you need to keep you feeling healthy every day. And while the 4 family members and 3 initial employees still proudly call their employer (all with slightly better titles than "order-packer" now), our proudest achievement has been the honor of growing our staff by providing well-paying, stable jobs to hundreds of families within our local community. We are still very much family owned and operated; the family just feels a whole lot bigger now.

    We have never lost sight of how we got here… YOU! Without loyal customers like you, we would probably all go back to living in that house with the one car garage that started this all (if you’re wondering; Yes – Mom and Dad still live in that same house… and they got their parking spot back!). We will never forget how important it is to keep you happy, so we have made a commitment to offering you the best service and selection in the Industry. And most importantly, we are committed to keeping our prices low so that you don’t have to make compromises when it comes to your health. If you ever find a price lower than ours, tell us about it and we will beat it! We have real people, not machines, taking your phone calls. And needless to say, the web site is up 24/7. Whatever it takes, we are here to serve you. It's what we do!

Contact Us


International Email:

Phone: Toll Free: 1-800-875-0448
International: +1-714-698-0564
Mon-Fri 7AM to 5PM Pacific Time

Fax: 714-891-8989

5252 Argosy Avenue
Huntington Beach, CA 92649